General information

Fjord Line is a modern company that offers safe and comfortable transport between Denmark and Norway. MS Bergensfjord sails between Hirtshals in Denmark and Stavanger and Bergen in Norway. Our fast ferry Fjord Line Express, sails between Hirtshals and Kristiansand in Norway. We bring you in comfort to Norway and places like Voss, Fløien, Sirdal, Kardemommeby and many others.

Guests with disabilities

Fjord Line places a strong emphasis on safety. For this reason, accessible cabins cannot be ordered online. It is important that our staff is familiar with the type and degree of our guest’s disability - for safety reasons.

There is no elevator on the Fjord Line Express and we recommend that wheelchair users and disabled people stay on Deck 1, because the only access to Comfort Class is via a long staircase.

Travel documents

We ask all our guests to check their tickets, valid identification and travel insurance in good time prior to departure. Do you want to bring your family pet on the trip to Norway? Please contact your veterinarian for vaccination and documentation.

Booking

The easiest way to book your ticket is through our online booking, but you can also book tickets by calling us at +47 51 46 40 99/+45 97 96 30 00 or by booking directly through one of our offices or a travel agent of your choice. Book your ticket online and save NOK 125/EUR 16 in service fees!

Fuel surcharge

Fuel prices have increased so sharply in recent months that Fjord Line has deemed it necessary to impose a fuel surcharge per adult per single journey for all new bookings as of 5 April 2011.

Kristiansand: NOK 10 (approx. EUR 1.25) per adult per single journey
                       NOK 50 (approx. EUR 6.25) per car  per single journey
Stavanger:      NOK 25 (approx. EUR 3.12) per adult per single journey
                       NOK 50 (approx. EUR 6.25) per car per single journey
Bergen:          NOK 50 (approx. EUR 6.25) per adult per single journey
                       NOK 100 (approx. EUR 12.50) per car per single journey

There is no fuel surcharge for infants and children aged up to 15 years. The fuel surcharge for passengers traveling by car will be charged per vehicle (not per passenger). Passengers traveling by bicycle or motorcycle will be charged per passenger.  The fuel surcharge may be adjusted to reflect changes in exchange rates.

Groups

For group bookings for more than 10 persons, please contact us by e-mail at group@fjordline.no.
Fjord Line offers two different ticket categories: Low-fare or Flex - with different benefits for our customers:

Low-fare tickets: Tickets must be paid for at the time of booking, and no refunds or cancellations are permitted. Tickets may be changed subject to a fee and any difference in ticket price. For the full terms and conditions regarding changes and cancellations, check our Term and Conditions of Carriage

Flex tickets: Tickets must be paid for at the time of booking. Tickets may be changed free of charge. If tickets are changed to higher price categories, the difference in price must be paid. Cancelations made 14 days or more before date of departure will be refunded in full. Cancelations made less than 14 days and more than 24 hours of before date of departure will be refunded at 75% of the ticket value. No refunds are given for cancelations made less than 24 hours prior to departure.

See also our Terms and Conditions of Carriage for more information. We have prepared a list of tips on how to find the least expensive tickets with Fjord Line.

Check-in times 

Bergen/Stavanger–Hirtshals: Passengers departing from Bergen or Stavanger must check in at least 60 minutes prior to departure. Passengers departing from Hirtshals must check in at least 90 minutes prior to departure. Check-in closes 20 minutes prior to departure.

Kristiansand–Hirtshals: Passengers must check in at least 60 minutes prior to departure. Check-in closes 20 minutes prior to departure.

Langesund–Hirtshals: Passengers must check in at least 60 minutes prior to departure. Check-in closes 20 minutes prior to departure.

Age limits/children traveling alone

Age limits for children or adolescents traveling alone

Crew on board are not able to look after children traveling alone. For safety reasons, the lower age limits for traveling alone with Fjord Line are as follows:

Fjord Line's age limits depend on the type of journey and its departure time and destination. Age limits apply to travelers who are not accompanied by parents or guardians.

Bergen-Stavanger-Hirtshals:

Regular crossing: 16 years
Cruise: 20 years
Hotel packages: 18 years

Kristiansand - Hirtshals and Langesund - Hirtshals

Regular crossing: 16 years (Not valid on day trips)
Day trips Monday to Wednesday departing at 8:00: 18 years
Day trips Thursday to Sunday departing at 8:00: 20 years
Day trips all departures after 16:30: 20 years
Hotel packages: 18 years

Guardian

A guardian is considered an adult who travels in a parents' place, and who assumes responsibility for the person(s) under the age limit. A guardian must be at least 18 years old and registered on the same booking. (Minimum one guardian per 5 children or adolescents on a cruise, one guardian per 10 children or adolescents on a regular crossing.)

Persons traveling as guardians must complete and submit a legal guardian form no later than two days prior to departure. This form can be requested from our booking office.

Luggage/goods 

Luggage weighing up to 50 kg or half a cubic meter in volume and stored in a vehicle during the crossing may be brought on board free of charge. Furniture, boxes, large suitcases etc. will be classified as cargo and will be subject to freight charges in accordance with applicable tariffs. The Fjord Line cargo office must be contacted in advance regarding this type of cargo by telephone at (+47) 51 46 4000. For more information about transporting goods, please refer to our Terms and Conditions of Carriage.

Mobile phones on board 

Mobile phone coverage on board MV Bergensfjord and Fjord Line Express is provided by Maritime Communications Partner (MCP), an international GSM network operator. The MCP network relays your telephone calls via the ship’s satellite connection. Your calls are actually transmitted via a satellite 35,800 kilometers above the Earth!

The network is available when the ship is at sea. You will notice that your phone will show either ‘MCP’ or ‘901 12’ on the display. If the ship is sailing close to shore, you may be connected to a land-based operator. In order to make a call, remember to dial the international access code (‘+’ or ‘00’) and the country code before dialing the phone number  (e.g. ‘+ 44 12345678’ for a call to England).

The service is charged via your mobile phone service provider at a rate similar to international rates. For exact pricing, please check with your mobile phone service provider.

Physically challenged passengers 

Due to our strong emphasis on passenger safety, it important that we are fully notified of the type and degree of disability of our passengers. That is why these bookings may not be made online. There is no elevator on Fjord Line Express, and we recommend that wheelchair users and other passengers with physical disabilities remain on Deck 1 because the only access to Comfort Class is by a long staircase.