Customer service

Customer service

Telephone: +47 51 46 40 99 

E-mail: info@fjordline.com

Book online and save an administration fee of EUR 15

Opening hours

Monday – friday: 08:00–16:00
Saturday: 09:00–15:00
Sunday: Closed
 

Package & weekend tours

Telephone: +47 51 46 40 99

E-mail: pakkereiser@fjordline.no

Openings hours package & weekend tours

Monday-Friday: 08:00–16:00
Saturday: 09:00–15:00
Sunday: Closed

Groups and conferences

For group bookings for 20 passengers or more

Telephone: +47 815 56 951

E-mail: group@fjordline.no

Opening hours group bookings

Monday-Friday: 08:00−16:00 
Saturday, Sunday & bank holidays: Closed

 

Services not available through e-mail:

  • Reservations or inquiries about price and availability of tickets
  • Changes to the booked ticket (change of date, route, names of passengers, registration number of vehicle, upgrading of cabin, etc.)

Offices


 
Egersund

Fjord Line AS 
Postal address: Postbox 513, N-4379 Egersund
Visiting address: Torget 6, N-4370 Egersund (Level 3)
Switchboard: +47 55 54 87 00
Telephone: +47 51 46 40 99
Fax: +47 51 49 24 30

Ticket office opening hours:
Monday−Friday: 08:00−16:00


 
Bergen

NB! Fjord Line uses the Hurtigruten terminal

Postal address:
Fjord Line AS
Postboks 254 Sentrum
5804 Bergen

Visiting address:
Fjord Line AS
Nøstegaten 30
5010 Bergen

Telephone: +47 51 46 40 99
Switchboard: +47 55 54 87 00
Telephone check-in: +47 928 73 313 (open two hours prior to departure)
Fax: +47 55 31 88 00
E-mail: Info@fjordline.no 

Ticket office opening hours:
Every day: 11:00 - 14:00 


 
Stavanger (Risavika Havn)

Fjord Line AS
Address: Utenriksterminalen, Kontinentalveien 31, N-4056 Tananger
Telephone: +47 51 46 40 99
Telephone check-in: +47 928 73 311 (open two hours prior to departure)
Fax: +47 51 69 81 61

Ticket office open Monday–Friday 08:00–13:30

Opening hours in conjunction with check-in Monday–Sunday 05:30–06:00*/** and 17:30–19:00.*

*Closed: 17/01, 19/01

**Closed: 20/04

 Kristiansand

Fjord Line AS 
Postal address: Post box 538, 4665 Kristiansand S
Passenger check-in: Vestre Strandgate 31, 4611 Kristiansand (Level 1)
Switchboard: +47 55 54 87 00
Telephone: +47 815 33 500
Telephone check in: +47 480 27 609 (open two hours prior to departure)


 
Langesund

Fjord Line AS
Address: Kongshavn 8, 3970 Langesund
Telephone: +47 51 46 40 99
Switchboard: +47 55 54 87 00
Telephone check-in:+47 966 40 764 (open 2 hours prior to departure)
E-mail: info@fjordline.com

Ticket office opening hours:
Daily 12:00 - 14:30


 Sandefjord

Fjord Line AS
Address ticket office: Thor Dahls gate 1-5, 3210 Sandefjord  
Address check-in/terminal: Tollbugate 5, 3210 Sandefjord
Check-in opens two hours before departure
Telephone: +47 815 33 500
Telephone check-in: +47 940 09 140 (open 2 hours prior to departure)
E-mail: Info@fjordline.com

Ticket office opening hours: 09.00 - 16.00


 Strömstad

Torskholmen SE- 452 31 Strömstad, Sweden
Postal address: Uddevallavägen 3C SE 452 Strömstad, Sweden
Telephone: +46 (0)526 138 00  
Telephone check-in: +47 940 03 827 (open 2 hours prior to departure)
E-mail: Info@fjordline.com

Ticket office opening hours: 10.00-12.00 and 16.30-18.30. 


 
Hirtshals

Fjord Line AS
Nordsøterminalen, Containerkajen 4, 9850 Hirtshals
Telephone: +45 97 96 30 00
Fax: +45 96 25 25 00 
E-mail: booking@fjordline.dk

Ticket office opening hours:

Monday - Friday: 07:00 - 20:00

Saturday: 07:00 - 15:00 and 17:00 - 20:00

Sunday:  07:00 - 09:00 and 17:00 - 20:00

 


 
Germany

Fjord Line GmbH 
Nizzestraße 28, D-18311 Ribnitz-Damgarten
Telephone: +49 3821 709 72 10
Fax:+49 3821 709 72 19
E-mail: buchung@fjordline.de

Ticket office opening hours:
Monday−Friday: 09:00−18:00


 
Poland

Fjord Line GmbH Sp. z o.o.
ul. Wichrowa 4/7 
60-449 Poznań 

Telephone: +48 61 622 78 85 
Fax: +48 61 848 98 96

E-mail: rezerwacje@fjordline.pl
www.fjordline.pl


 
The Netherlands

Fjord Line GmbH in Nederland
Sint Maartenslaan 26 kantoorunit 8 
6221 AX Maastricht

Telephone: +31 43 327 00 61
Fax: +31 43 327 00 62

E-mail: info@fjordline.nl
www.fjordline.nl


General Sales Agents


 
Switzerland

Glur Reisen AG
Spalenring 111
4009 Basel
Telephone: +41 61 205 94 94
Fax: +41 61 205 94 95
E-mail: reisen@glur.ch
www.glur.ch


 China

Kinsarvik Travel & Business Consulting Co.
Room 2510, Tower B, Sunshine 100 International Apt 
Guanghua road, Chaoyang District 
Beijing, China

Tel: +86 10 51001856/7
Fax: +86 10 51001856 - 212
Mobile: +86 186 1841 9386

E-mail: 1253052999@qq.com

 

FAQ

These web pages contain information that may be useful when you are travelling with Fjord Line. Below are answers to questions frequently asked by our guests.

Important information

From 8:00 AM on Thursday 26 November 2015, Norway is implementing stricter border controls. All passengers must show valid identification documents. Fjord Line advises all passengers to carry their passports. We also ask for your understanding that this may lead to increased waiting times. More information here.

Booking and tickets 

Where can I book the trip? 

Bookings can be made via our website, via Fjord Line’s customer service center at +47 815 33 500 or through travel agencies and agents. Please note that if a booking is made by telephone to Fjord Line’s customer service center, an administration fee of NOK 125 is charged per booking. Fjord Club Premium members and Fjord Club Ambassadors are exempt from this fee.

 

What type of tickets are available? 

For transport tickets (not cruises) we have two different types of tickets: Flex and Economy. Please read our Terms and Conditions of Travel for more information.

 

Can I change my booking? 

Yes, but please note that this could result in an administration fee being charged.
The size of the fee will depend on the type of change you want to make and what type of ticket you have booked. Please read more on this in our Terms and Conditions of Travel, Section 3.

 

Can I book tickets for another person? 

You can, but be aware that if you book, you are responsible for the booking and paying for it, even if you are not traveling yourself. If an invoice is sent out it will be sent to you as the person who booked.

 

Can I book a ticket on the Internet without a credit card? 

Unfortunately not. Our online booking system requires that you pay by credit card. We only accept Visa and MasterCard. If you do not have the possibility of paying with a credit card, you will have to book your trip at one of our offices or through a travel agent.

 

Will tickets be sent to me? 

You will receive a booking confirmation by email. This confirmation acts as a valid ticket once payment is received by Fjord Line. If you do not have email, or for other reasons wish to have travel documents sent by mail, an administration fee of NOK 75 will be charged.

 

I have not received any tickets or travel documents. 
What should I do? 

Contact us by telephone or email (by phone if close to time of departure) and we will send travel documents by email. We can also send you a confirmation of your order via SMS. 
A final possibility is that you note down your booking number and provide this when checking in.

  

Group booking 

To book for groups of more than 20 people, send an email to: group@fjordline.com

 

Payment 

Can I pay for the trip upon departure? 

No. The whole trip must be paid for by cash or credit card if it is booked at a Fjord Line office. If you book your trip on fjordline.com, a valid credit card is the only form of payment accepted.

 

When will my credit card be charged? 

Your credit card will be charged when you confirm the booking. The full amount will be charged at once.

 

Cancellation 

Do I get money back if I decide to cancel the trip? 

It depends on the type of ticket you have booked and how long before departure you cancel. Please read more on this in our Terms and Conditions of Travel, Section 3.

 

Check-in 

How long before departure do I need to check in? 

  • Passengers must check in at least 60 minutes before departure.
  • Check-in closes 20 minutes before departure.

Fjord Line reserves the right to reject passengers arriving at a check-in counter after the specified deadline. Fjord Line gives no refund for paid tickets for passengers not complying with the specified check-in times.

 

What do I need to have with me when I check in? 

Valid travel documents and personal identification.

 

What type of identification do I need when I travel with Fjord Line? 

All passengers over 18 years old must present valid identification with photo (passports are recommended, or credit card or driving license) when entering Norway and Denmark. The name on the id must correspond with the name on the ticket (includes both domestic and foreign travels).


Nordic citizen (NO, SE, DK, IS & FIN)

Passengers with the age of 18 and above must bring valid picture ID (passport, driver's license, credit card).

Children travelling with adult does not need to bring ID.


Schengen Citizen

Passengers from Schengen area must bring either national ID card or Passport. This includes also passengers under the age of 18.


Non Schengen Citizen

Non Schengen passengers must bring Passport /Visa. That also includes passengers under the age of 18.

Passengers are themselves responsible for obtaining the required travel documents. Failure to present travel documents will be deemed as non-appearance and a refund will thus not be given. Passengers are themselves responsible for any costs incurred if an entry permit is not granted by the destination country, e.g. due to lack of travel documents, passport, ID etc. This also applies to expenses incurred in connection with the return trip.

The vehicle must display its origin by means of a country code. An international insurance certificate should be carried.

 

How long before departure can I go on board? 

Boarding usually begins 30 minutes before departure.

 

Age limits 

Can people under the age limit travel alone if they get permission from their parents? 

Unfortunately not. Our crews are not able to take care of children traveling alone.

 

What is the minimum age limit to travel with Fjord Line? 

Age limits apply to passengers who are not accompanied by parents or guardians.

A guardian must be minimum 25 years old to take responsibility for under aged travelers.

There must be at least one guardian per five children or youths on cruises and at least one guardian per 10 children or youths during regular passenger service. Guardians must submit a completed guardian form at least two days prior to departure.  

 

Transport

Route

Age limit

Bergen-Stavanger-Hirtshals

18 years

Langesund-Hirtshals

16 years

Sandefjord-Strömstad

16 years

Kristiansand-Hirtshals

16 years

Bergen-Stavanger (domestic)

16 years

Stavanger-Bergen (domestic) 16 years

 

 

Hotel packages

Route

Age limit

Bergen-Stavanger-Hirtshals

20 years

Langesund-Hirtshals

20 years

Sandefjord-Strömstad

20 years

Kristiansand-Hirtshals

20 years

 

Cruise/Day trip

Route

Age limit

Bergen-Stavanger-Hirtshals

20 years

Langesund-Hirtshals

20 years

Sandefjord-Strömstad

20 years

Kristiansand-Hirtshals

20 years

 

Persons traveling as guardians must complete and submit a legal guardian form no later than two days prior to departure. This form can be requested from our booking office or download it here.

The completed form should be delivered to our booking office or sent by email to info@fjordline.com .

 

Terminals 

Are there lockers in the departure hall? 

Bergen: Yes
Stavanger (Risavika): No
Hirtshals: No
Langesund: No
Sandefjord: No
Strömstad: No

 

Is there parking at the pier or nearby? 

Bergen: Available at "Klostergarasjen" and the "City Park" parking garage in the city center.

Stavanger (Risavika): Free parking. Please park in the spaces indicated.

Hirtshals: No parking directly adjacent to the terminal. Contact Fjord Line in Hirtshals for more information.

Kristiansand: There are public parking and parking garages nearby for a fee.

Langesund: We have four 15 minute parking spots outside the terminal. For our cruise guests we offer parking spots by Skjærgårdshallen. The price is NOK 100 for two days, and is paid directly at ground or first floor of Skjærgårdshallen.

 

Are there toilets and disabled toilets in the terminal? 

Yes, these can be found in all our terminals.

 

Is it the same terminal as Color Line uses? 

In Kristiansand it is the same terminal. In Hirtshals it is not the same terminal. Fjord Line's terminal is located to the right of Color Line's terminal. In Sandefjord we use the same terminal as Color Line, but in Strömstad our terminal is next to Color Line, in the KGH house.

 

How do I find the terminal in Stavanger (Risavika port)? 

If you are arriving by car, it is worth noting that many public signs along the road to Fjord Line's terminal refer to Stavanger Airport, Sola, that is also located along highway RV509. Follow these signs and finally signs for the DK Ferry Terminal in Risavika / Tananger. See more info here .

 

How do I find the terminal in Bergen? 

In the Hurtigruten building, same terminal that Hurtigruten uses. Check-in is on the first floor. See more info here .

 

Transportation in Denmark 

Where can I find information about bus and train service in Denmark and Norway? 

Go to www.rejseplanen.dk for information about bus and train service in Denmark. Here you can enter where you want to travel to and from and then bus and train departures between the two places will be displayed.

For information about trains in Norway, visit www.nsb.no. Bus information for the specific destination can be found under terminal information here.

 

Are there car rentals in Hirtshals? 

Yes. Avis, Europcar and EasyTerra offer car rentals in Hirtshals.

 

Domestic route

Dear guest,

As of January 1, 2016 new rules allow Fjord Line to carry guests on a Norwegian domestic route between Stavanger and Bergen in addition to our international route to Denmark. Customs rules now require all domestic and international travellers to show their boarding pass for purchases made between Stavanger and Bergen. That includes duty free shops, bars, restaurants and other items. Please keep your boarding pass handy.


Welcome aboard!

Can I travel with Fjord Line between Bergen and Stavanger and Stavanger to Bergen instead of driving the coastal route between the two cities?

Yes, you can travel with Fjord Line on this route both with and without a car. It is also possible to travel with a bicycle or motorcycle.


What is the departure time from Stavanger and Bergen?

Departure from Stavanger is at 07:00 with latest check in at 06:00.  The ship arrives in Bergen at 12:30.

Departure from Bergen is at 13:30 with latest check in at 12:30.  The ship arrives in Stavanger at 19:00.


How long is the crossing time for the domestic route?

The crossing time is 5 hours and 30 minutes. You arrive in Stavanger at 19:00.

 

How much does it cost to travel on the domestic route with Fjord Line?

We have a fluid price system.  The prices start from 25 EUR per person and 49 EUR per car. Children up to 12 years of age pay half the price.  The cheapest price for one car and one person is 74 EUR.


Does Fjord Line offer any means of transportation to the terminal at Risavika prior to departure for travelers without a car?

From the 10th of June 2016, we offer a bus transport from the city terminal in Stavanger to Risavika for guests travelling without a vehicle. Though it is possible to purchase the bus ticket on board the bus, in order to secure a vacant seat the bus ticket should be purchased in advance no later than 24 hours before departure.

 

When does the bus depart from the city terminal in Stavanger?

Departure time from the city terminal is 06:10. Departure from Madla/Madlakrossen is 06:20. Arrival time in Risavika is 06:30.

 

Are there any public transportation options available from the terminal at Risavika after the time of arrival?

It is possible to purchase a ticket for the bus that departs from the terminal in Risavika to the city center of Stavanger. The bus departs from Risavika immediately after arrival at 19:30.

Though it is possible to purchase the bus ticket on board the bus in order to secure a vacant seat the bus ticket should be purchased in advance no later than 24 hours before departure.

 

When does the bus arrive the city centre of Stavanger?

 

Arrival time at the city terminal in Stavanger is 20:05.

 

 

How much does the bus ticket cost?

The price is 75 NOK for adults and 50 NOK for children up to age 11.

 

Is it possible to travel with dogs on the domestic route between Stavanger and Bergen?

Yes, it is possible to keep the dog in the vehicle or prebook a place for the dog in the dog kennel on board. 

Can I book a cabin on the domestic route?

Unfortunately it is not possible to book a cabin on the domestic route.
 

Can I book an Air Seat on the domestic route?

Yes, for an extra fee you can book an Air Seat on the domestic route.
 

Is it possible to buy a meal on board during the domestic crossing?

On the domestic crossing guests are able to purchase a meal in the Oasis Garden Café and in the Commander Buffet.  At the moment it is not possible to purchase a meal at any other restaurants on board.
 

Are the meals on board more expensive on the domestic route?

The price of the meals are the same whether you travel between Bergen and Stavanger or sail internationally to Denmark.
 

Can I shop duty free on board?

Due to custom regulations you cannot shop duty free on board when booked on a domestic ticket. 

How do the personnel on board know if I am travelling between Bergen and Stavanger or joining the ship to Denmark?

When purchasing something on board guests must always show their boarding card. It is clearly stated on the boarding card whether you are travelling on the domestic route or travelling on a ticket to Denmark.


How do I book a ticket?

Guests are able to book online or via our customer service at +47 815 33 500. Bookings can also take place at our ticket office at the terminal.


Where do I sit on board?

Guests use the public areas on board which are situated on Deck 7 and 10.
 

Can I charge my electric car on board?

Unfortunately it is not possible to charge electric cars on board.
 

Is it possible to purchase WiFi access on board?

Internet access can be purchased through the wifi portal on board.

 

On board 

Are there storage lockers on board? 

MS Stavangerfjord and MS Bergensfjord: Yes.

HSC Fjord Cat: No. Travelers without a vehicle can store their luggage at the stern of the ship or under their seats.

MS Oslofjord: Yes.

 

Is there a refrigerator or freezer on board for guests to use? 

MS Stavangerfjord and MS Bergensfjord: Yes, there are coin operated refrigerators and freezers on Deck 6.

Freezer: gross / net (liters) 50/40. External dimensions: (WxDxH / mm) 440x470x510.
Refrigerator: gross / net (liters) 66/50. External dimensions: (WxDxH / mm) 440x470x510.

HSC Fjord Cat: No.

MS Oslofjord: No.

 

Is there a bank machine on board? 

MS Stavangerfjord and MS Bergensfjord: Yes, in the reception. Credit cards are accepted as payment on board. Dankort without VISA, American Express and Diners are not supported.

HSC Fjord Cat: No. Credit cards are accepted as payment on board. Dankort without VISA, American Express and Diners are not supported.

MS Oslofjord: No. Credit cards are accepted as payment on board. Dankort without VISA, American Express and Diners are not supported.

 

Which currencies can be used on board? 

MS Stavangerfjord and MS Bergensfjord:  NOK, DKK and EUR notes (not coins) can be used everywhere on the ship. Only DKK coins are accepted. When paying with NOK and EUR you will receive change in DKK.

HSC Fjord Cat: NOK, DKK and EUR notes (not coins) can be used everywhere on the ship. Only NOK and DKK coins are accepted. When paying with DKK and EUR you will receive change in NOK.

MS Oslofjord: NOK, SEK and EUR notes (not coins) can be used everywhere on the ship. Only NOK coins are accepted. When paying with SEK and EUR you will receive change in NOK.


If traveling by car, is it possible to drive on prior to checking in? 

No. It is not possible to drive on board without normal check-in.

 

Is the vehicle deck locked during the crossing? 

Yes, it is locked. You must take everything you need from your vehicle before departure. The vehicle deck is opened up in every port.

 

Is there access to a shower if you do not have a cabin? 

Unfortunately not. You must book a cabin to have access to a shower.

 

Is there gluten-free food offered on board? 

There is gluten-free bread in the buffet restaurant. If you need an overview concerning what food if possible for you to eat, please contact the waiter directly on board in the restaurant. Please note that the selection may be limited.

 

Is there Internet access on board?  

(Prices are in NOK)

MS Stavangerfjord and MS Bergensfjord: Internet access on Decks 7-10 (including cabins).

Pricing:

1 hour 49,-
hour 69,-
6 hour 89,-
12 hour 109,-
24 hour 149,-
48 hour 249,-

MS Oslofjord: Internet access on Decks 3-5.

Pricing:

1 hour 29,-
3 hour 39,-

 

HSC Fjord Cat: Internet access on Decks 2 and 3.

Pricing:

1 hour 49,-
3 hour 69,- 

 

The Internet connection on board the ship is dependent on satellite and radio communication, and the speed and stability of the service will vary with the position of the ship and local coverage conditions. Users can experience service interruptions. Internet access can be purchased in advance when booking the trip or by logging on to the service on board and purchasing the desired number of hours of access with a credit card. Read more here.
Internet access on HSC Fjord Cat can only be purchased on board.

The service offered supports only "normal" web surfing (news, email, social media). The service is not suitable for music and video streaming or download. The service is also not suitable for mobile office solutions (such as Citrix and VPN) or other services requiring high bandwidth and/or stable communication.

We recommend that our conference guests download all data files and presentations in advance. Our conference guests will be given Internet access coupons at check-in and these can be exchanged for access codes in Reception. Internet access can be purchased in advance when booking the trip or by logging on to the service on board and purchasing the desired number of hours of access with a credit card.

 

Can I use my mobile phone on board? 

MS Oslofjord: Yes. You will generally be able to connect to land-based mobile networks during the crossing.

MS Bergensfjord and MS Stavangerfjord: Yes. To make calls to phones in Norway, remember to dial +47 or 0047 before the number you want to dial and +45 or 0045 for phones in Denmark. You can then call through our network in the same way as other calls you make abroad. For exact pricing information, please check with your service provider. Since this is a satellite-based service, occasional service interruptions can occur. If this happens, try again after a few minutes.

On board our ships, your mobile phone coverage is provided by the international GSM operator Telenor Maritime. When you call using the ship's network, the call is sent to shore via the ship's satellite connection. The call is then sent via a satellite hovering 35,800 kilometers above the earth!

The mobile network will be available when the ship sails, and provides coverage in many areas of the ship. When your phone displays "Telenor Maritime" or "901 12", you are connected to the Telenor Maritime network. The costs incurred are registered as satellite telephony and the actual price you are charged depends on your telephone service provider.
When the ship is sailing close to land, your phone will also be able to connect to land-based mobile networks. To call, remember to first enter the international prefix ('+' or '00 ') followed by the country code of the called party (for example: +47 12345678 for a call to Norway).

 

Are there toilets for disabled persons on board? 

MS Stavangerfjord and MS Bergensfjord: Yes, on Deck 7 and in the special cabins for people with disabilities.

HSC Fjord Cat: Yes, on Deck 2.

MS Oslofjord: Yes, on Deck 3 and 5.

 

Is smoking allowed on board? 

MS Stavangerfjord and MS Bergensfjord: Smoking is permitted outdoors.

HSC Fjord Cat: Smoking is only allowed outdoors.

MS Oslofjord: Smoking is permitted in a designated smoking area outside on Deck 4.

 

Currency

Our three routes between Norway and Denmark use Danish currency on board. Here is all you need to know in beforehand.

Can I still pay cash with Norwegian kroner or euro?

Yes, you can still pay cash with Norwegian banknotes. The same goes for euro notes. But you can’t use coins from either currency.

What change will I get if I pay cash Norwegian kroner or euro?

Change will be in Danish kroner.

Can I use Norwegian or euro coins when I shop on board?

No. Only Danish coins are accepted.

What currency will be used if I pay by credit card?

Credit card payments in bars, restaurants, duty free shops and elsewhere on board will be registered in Danish kroner. At our credit card terminals, you can choose between Danish kroner or the standard currency for your credit card.

What is the exchange rate for credit card purchases?

As always, your credit card will be charged the prevailing exchange rate.

Can I withdraw Danish kroner from the ATM on board?

Yes, our Automatic Teller Machine (ATM) offers Danish kroner, as well as Norwegian kroner and euro.

Will there be a fee for using credit cards charged in Danish kroner?

No, we will not impose any extra fee.

Will slot machines only take Danish coins?

The slot machines are an exception and will continue to accept Norwegian coins and pay out winnings in Norwegian kroner.

Will storage and freezer lockers only accept Danish coins as a deposit?

Both Norwegian and Danish coins will still be valid for deposits on storage locker and freezer locker keys. You can still use a 1-euro coin for the freezer. Coins used for storage and freezer lockers are simply a deposit that will be refunded when the key is returned, and are not part of the ships’ revenues.

 

Restaurants, bars and lounges 

Is there a special buffet dinner for children in the Commander Buffet restaurant? 

There will be a children's buffet in Commander Buffet. Children sit with their family in the restaurant.


Is there a playroom or play area adjacent to the Commander Buffet restaurant? 

No, unfortunately there is no separate area for children in the restaurant.


What are the opening hours of all the restaurants? 

See all the opening hours here.

MS Oslofjord: Restaurants open at departure and close 15 minutes before arrival.

 

Are there food alternatives in the various restaurants on board for guests with allergies? 

Special allergy menus have not been developed for the restaurants. There are however products which are suitable for people with diabetes and a gluten allergy. The Oasis Garden has sandwiches, salads, pastries and more. Should you have other types of allergies, it is important that you ask to talk to the waiters on board in the restaurant directly when you are on board and wish to eat.

 

Is it possible to reserve a table in advance so that guests traveling together can sit at the same table in the Commander Buffet Restaurant? 

All guests can reserve a table in advance, as long as one is available. We cannot promise that guests will sit together as this is something that is arranged on the day of departure. All tables in the restaurant are bolted to the floor and cannot be moved. If you have a special wish, you should contact the restaurant when you arrive on board.


Is it possible to reserve a table in advance at Grieg Steakhouse? 

No, unfortunately we do not take reservations in Grieg Steakhouse.


Is it possible to reserve a table in advance in the Oasis Garden Café? 

No, unfortunately we do not take reservations in the Oasis Garden Café.


Do we have to pay for children under four in the Commander Buffet Restaurant? 

No, children under four years old eat for free here.


Do children get a discount at Grieg Steakhouse?

Yes, we offer a 50% discount for children under the age of 12.


What is included in the lunch buffet in the Commander Buffet Restaurant? 

Guests who booked a lunch buffet can eat and drink as much as they want during each sitting. Beer and wine are also included.

 

Cabins 

Do I need a cabin? 

On overnight sailings you must book a cabin or reclining chair. (Reclining chairs are not available on cruises.)

 

Is it possible to request a specific cabin or location in the ship? 

If you have a special request for cabin location or number, please notify us when booking. We will try our best to fulfill your wishes, but cannot guarantee anything. You must be prepared to be placed in any of the areas where the booked cabin category is found.

 

When do I find out which cabin I have been given? 

You will receive your cabin number when checking in on the day of departure.

 

Is smoking allowed in the cabin? 

No. All our cabins are non-smoking.

 

Are there any cabins suitable for wheelchair users? 

Yes, we have four cabins with sea views with space for up to four persons that are wheelchair accessible.
These cabins are located on Deck 8 and 9. These cabins are usually reserved for wheelchair users and blind guests with guide dogs.

 

Could I end up with a cabin under the vehicle deck? 

No, all our cabins are on Deck 8 and 9 which are above the vehicle deck.

 

Could I end up with a cabin without a shower or toilet? 

No, all our cabins are equipped with a shower and toilet.

 

Are there bedlinen and towels in the cabins?

Yes, you will find both bedlinen and towels in your cabin.  

  

Can we get a baby crib in the cabin? 

It is possible to get a crib in the suite, deluxe and accessible cabin categories. In all other cabin categories, it is not possible to place a crib, either for safety reasons or due to lack of space. If you wish to use one of the ship's baby cribs, you must book this in advance. (Only for infants up to 11 months.)

 

Tax free 

How do I recover tax free goods that are left behind on board? 

Unfortunately if you forget tax free goods on board, you will not get them back. This is in accordance with customs regulations.

 

Who should I contact if I want to complain about tax free goods purchased on board? 

The complaint, including all relevant information, must be sent via e-mail to info@fjordline.com .

 

Lost items 

I forgot something on board. How can I get it back? 

Personal effects found on board MS Stavangerfjord and MS Bergensfjord will be kept for one month at our ticket office in Bergen for travelers on this route. However, we accept no responsibility for any such belongings. After one month, items of value will be transferred to the Hordaland district police. Personal belongings found on board HSC Fjord Cat will be kept for one month at our ticket office in Kristiansand. Lost items found on MS Oslofjord will be registered and delivered to Fjord Line's office in Sandefjord.

Contact our customer service center by phone at +47 815 33 500, and we will check if your belongings have been found.

 

Miscellaneous 

How much does it cost per minute to call +47 815 33 500? 

The starting price is NOK 0.59 and the minute price is NOK 0.39. Prices when calling this number from a mobile phone or from abroad may vary depending on your service provider.

 

How much meat can I bring into Norway? 

You can bring 10 kg of meat, meat products and cheese with you. You should check with the Norwegian Customs Service for the latest information on what meat products you can bring into Norway. Fjord Line is not responsible if you choose to not comply with the law. Refer to current customs regulations.

 

How much alcohol and tobacco can I bring into Norway? 

See quota rules here.Find out more about the Norwegian customs regulations at toll.no.

 

Can I buy gift cards when travelling with Fjord Line? 

We sell gift vouchers. These can be purchased by contacting the ticket office or our customer service center at +47 815 33 500. You can choose the amount of the gift. The gift voucher can be used as payment or partial payment for travel. The voucher is valid for one year from when it is purchased.

 

Is it possible to plug in a vehicle during the trip? 

For security reasons, travelers with electric vehicles, motor homes, etc. cannot plug into external electricity supplies on the vehicle deck. This prohibition does not apply to trucks with authorized equipment.

 

Transport of live animals

I want to transport a horse - what should I do? 

Transport of horses and horse-drawn vehicles must be booked through Fjord Line's booking department. Persons transporting horses must contact Fjord Line Cargo and present papers at departure and arrival, and be registered on the Cargo Manifest. A fee of approx. 200 NOK is applied. Fjord Line Cargo must be contacted in advance if assistance in preparing customs documents is needed.

 

I want to take my dog with me on the journey - what should I do?

Live animals are transported at the owner's risk. Please note that there are separate regulations for the importation of animals. Animals must have their own travel documents to and from EU and EEA countries. Contact your veterinarian for more information. Pets must be kept in the vehicle or in suitable cages (brought by the owner) on the vehicle deck, or in the dog kennel (only available on MS Stavangerfjord and MS Bergensfjord.) A maximum of three pets is allowed per booking. Remember to state when you book that you are travelling with pets. If you are booking online, you register your pet at step five (Travelers) in the booking process.

 

Fjord Line Express 

The price for transporting small animals is NOK 50, and these must be kept in the vehicle.

 

MS Stavangerfjord and MS Bergensfjord 

We offer a dog kennel on Deck 10. There are three different sizes of cages: Medium: 70 x 100 x 75 cm, Large: 100 x 100 x 75 cm and Extra large: 120 x 100 x 160 cm. There is a walking area, sandpit and access to water. You must clean up after your pet. Dogs are not allowed on the sun deck, inside the ship or in the cabins. The owner will receive a key to the kennel and can therefore care for their pet without having to make an appointment with the crew. The price for using the dog kennel is NOK 100. Since there are limited spaces available in the kennel, advance booking is highly recommended.

The price for transporting small animals in the car is NOK 50. Walking takes place in an area on Deck 10 beside the kennel. Please note that the vehicle deck is closed during the crossing. Supervision and walking during the crossing can be arranged with the crew on board. Reception has set times for visits to the vehicle deck. Please go to reception as soon as you come on board to find out when it is possible to walk your dog during the crossing.


MS Oslofjord

There is no charge for bringing a dog. Fjord Line recommends keeping dogs in the vehicle during the crossing. Dog cages and a kennel are available, but there are only four cages available on board at this time. These cages are located in an area with limited access. Should you wish to use these cages, contact the reception on board. Here you can borrow locks in exchange for a deposit. There are no other fees or charges for using the dog cages. There are no designated areas where the owner can sit with the dog on board.

 

Baggage and Luggage 

How much baggage can I take with me? 

Luggage weighing up to 50 kg or half a cubic meter in volume and which is to be stored in a vehicle during the crossing can be brought on board free of charge. Furniture, boxes, large suitcases etc. will be considered cargo and will be subject to freight charges in accordance with tariffs. The Fjord Line Cargo department must be contacted for this type of cargo. They can be reached by phone at +47 51 46 40 00.

A detailed summary of what you can carry with you for free and the procedure for booking  cargo can be found in our Terms and Conditions of Travel, Section 10.

If you travel without a car, you cannot take more luggage on board than you are able to carry yourself, in one trip.

 

Passengers with special needs

Are the terminal and ships accessible for wheelchair users? 

Fjord Line Express (Kristiansand - Hirtshals):

Travelers without a vehicle:
There are no elevators on board Fjord Line Express. Wheelchair users who are travelling without a vehicle only have access to the ship via the upper car deck. Wheelchair users who are returning with the same ship can stay on board. Fjord Line must be informed in advance, and the person must be at the terminal no later than 1,5 hours before departure in order to be sure to board before the crew starts loading vehicles.

On board Fjord Line Express wheelchair users will have access to the café and tax free area on deck 2. Please note that because of the ship's design we cannot accommodate large electric wheelchairs. Please also note that wheelchair users cannot use Comfort Class or Fjord Class seats (including meals), since these seat types can only be accessed via stairs from Deck 2 to Deck 3.

There is an accessible toilet on Deck 2.

Travelers with a vehicle:
We request that information regarding physically challenged passengers and their vehicle is provided both at time of booking and check-in. If this information is not provided at time of booking we unfortunately cannot guarantee that extra assistance will be available when boarding or disembarking the ship. The vehicle deck only has space for vehicles under 1.95 m high.

On Fjord Line Express, wheelchair users have access to the café and tax free area on Deck 2. Please note that because of the ship's design we cannot accommodate large electric wheelchairs. Please also note that wheelchair users cannot use Comfort Class or Fjord Class seats (including meals), since these seat types can only be accessed via stairs from Deck 2 to Deck 3.

There is an accessible toilet on Deck 2.


MS Stavangerfjord and MS Bergensfjord:

Travelers without a vehicle:
In Bergen, Stavanger, Hirtshals and Langesund, wheelchair users can use the gangway leading to Deck 7 to get on and off the ship. You should arrive for check-in early and contact check-in staff at the terminal for assistance.

On board there are special cabins on Deck 8 which are wheelchair accessible. These cabins have space for one to four persons. This category of cabin must be booked by phone at +47 815 33 500. There are accessible toilets in the special cabins and on Deck 7.

Travelers with a vehicle:
There is an elevator from the vehicle deck up to the other decks. Important - please contact our check-in staff to get a parking space near the elevator.

Fjord Line attaches great importance to the safety of our passengers, and that they should feel safe on board. It is therefore important that our staff are made aware of the type and degree of each disability, so that we can best accommodate our passengers. This is why it is not possible to book these special cabins online.

Our ships are well adapted for the physically challenged. MS Stavangerfjord and MS Bergensfjord have accessible cabins and elevators to all decks.


MS Oslofjord:
Our ship and terminals are well adapted for the physically challenged, with elevators and ramps. There is an elevator from the vehicle deck up to the other decks. Important - please contact our check-in staff to get a parking space near the elevator. There are toilets for disabled people on Deck 3 and 5. 

 

I am blind. Can I bring a guide dog on board the ship? 

MS Stavangerfjord and MS Bergensfjord:
Blind and visually impaired guests are allowed to have guide dogs in certain cabin categories, but only when the blind or visually impaired guest is traveling alone.
Guide dogs are permitted in most common areas on board. Capacity for guide dogs is limited. We ask passengers with guide dogs to show consideration to other passengers who may have allergies.

MS Oslofjord: Guide dogs are allowed in all common areas on board.

To arrange walking the guide dog during the trip or for information about safety or the ship in general, please contact reception on board.
There is no extra charge to take a guide dog on board. It is not possible to book space for guide dogs online. Please contact us at +47 815 33 500. Due to security measures, passengers themselves must indicate if they are blind or visually impaired at the time of booking. Blind passengers can travel without an escort.

 

Can I use special equipment on board?

The electricity available on MS Stavangerfjord and MS Bergensfjord is 230V / 60Hz.

Passengers who use or bring special equipment requiring electric power on board are advised to confirm with the equipment supplier that the equipment can be safely plugged into an electrical outlet providing 230V / 60Hz.

Fjord Club

Become a member!

How can I register as a member of Fjord Club?

You sign up easily as a member by clicking on the page www.fjordclub.no/registrering. Membership is personal, free to private customers aged 18 and over, and non-transferable. 

The email you register as a member is your username. To log in to My Fjord Club, please use the email address (username) and password. Your e-mail address is unique and can not be registered on multiple memberships. It is important to enter an active e-mail, when almost all communications from us is via e-mail.

You choose if you want to be Fjord Club Member (free) or if you want to become Premium member (145 NOK per year)

How do I find my membership number?

Anyone who signs up as a member, will receive a "Welcome" e-mail where your membership number will be illuminated. All Premium and Ambassador members receive a special membership card.

I do not remember my password for logging in to My Fjord Club?

Entering the page www.fjordline.com/fjordclub and click on the blue link text "I do not remember my password." You will shortly receive an e-mail. Click on the link in the email and enter the password you want. Because of security we do not send passwords. Read carefully the criteria for putting new password.

How do I become Fjord Club Premium member?

You can upgrade your membership to Fjord Club Premium at any time on My Fjord Club.

You may also choose Premium membership when you sign up. You will then receive a welcome email in which we confirm that you want to become Premium member. As soon as your membership has been paid we will send you your temporary membership card by email. This temporary card can be used until your personal membership card arrives in the mail. It may take up to 14 days after payment is made, to receive the card. Membership is valid for 12 months. In well advance of the expiration time, you will receive a notice for extension of your membership.

How do I become Fjord Club Ambassador member?

All Fjord Club Premium members who have earned up to 1000 points will automatically be upgraded to Ambassador member. Membership has a duration of 12 months on condition that the Premium membership is paid. When Ambassador status ceases, earned points preserves in membership.

I no longer wish to be Fjord Club member. How is withdrawal?

You may at any time terminate your Fjord Club membership by contacting Fjord Line at [local number]. Membership fees will not be refunded if membership is terminated later than 14 days after enrollment and received information about membership, including the information required by Norwegian Law. (Angrerettloven § 8, jf. angrerettloven § 11 1. ledd.)

I wish to avail myself of member benefit of free travel on the route Sandefjord-Stromstad. How can I book this?

You must be a member to book a free trip. To become a member and book travel, click into  www.fjordline.com. Member offer applies to both vehicle package and day trip both ways. Car Pack is for a passenger car (max 1.95m high / 5m long) traveling/returning. Cars that are longer and higher than given here in terms (for example, motor homes), pays an additional price pr. extra height and length meters.

How do I show that I am a member and get access to member benefits?

If you are a Premium or Ambassador member, you show your membership card. If you are Fjord Club Member you will find your membership number in your welcome email and on My Fjord Club on fjordline.com/fjordclub. 

Bonus points for traveling

How do I get bonus points on trips?

Members earn points by traveling with Fjord Line on trips booked directly with Fjord Line or on fjordline.com. Points Balance is available on My Fjord Club after completing the journey. Fjord Club membership must be specified when ordering. You receive bonus points for trips booked in your name and with your membership number. All points for a trip is allocated to the membership in which the trips is booked. It is not possible to post-register points or to transfer points between members.

Fjord Club members earn 10% bonus points for travel and cabin, minus taxes. Points are awarded for travel and cabin, minus taxes. Points are not awarded for additional products or trips paid in points. Points are not awarded for trips paid with vouchers / free ticket. Points are displayed on your profile once the trip is completed. 

How long can I access the points earned?

Bonus points must be used within 2 years from the vesting date. Points earned are not credited if the membership is terminated.

Bonus points on products on board

How do I get bonus points on selected products on board?

Fjord Club members earn 10% points on purchases in duty free shop on MS Oslofjord and Fjord Cat. To earn points you need to identify yourself with a personal membership number at checkout before payment. It is not possible to post-register points.

If you have booked your journey as Fjord Club member, your membership number is included in the QR code on the boarding card. Note that this only applies to MS Oslofjord and Fjord Cat.

How can I shop member products in the tax free shop? (Only available on the Sandefjord - Strömstad line for the time being)

If you are a Premium or Ambassador member, you show your membership card. If you are Fjord Club Member you will find your membership number in your welcome email and on My Fjord Club on fjordline.com/fjordclub. 

Paying trips with points

Is it possible to pay trips with points?

You may redeem points by paying in full or in part for a limited number of passengers on selected trips. You can pay the following products with points: traveling with and without car, cabin, domestic animals (dogs and cats), purchase of internet access on board the MS Bergensfjord, MS Stavangerfjord og MS Oslofjord (applies only when pre-ordered online before departure). Taxes and fees are not paid for with points.

Members offer on selected products on board

How do I know which products on board who is a member deals?

All membership offers will be properly marked with "Fjord Club" member price in the tax free shop. Our Tax free catalogue will also contain information about which products are specifically for Fjord Club members. We also send out newsletters with information on selected products.

Newsletters

How do I register to Fjord Club's newsletter?

You must be a Fjord Club member to receive our newsletter. Newsletters are only sent to those who have agreed to this.

I no longer wish to receive e-mail or SMS from Fjord Club. How do I withdraw?

You can opt out from e-mails by clicking on the link at the bottom of the newsletter. You can also opt out from e-mail, SMS and mail by logging in to My Fjord Club. Please contact us by telephone if you need assistance. Any change to your consent to communication from us is updated in the database after 24 hours.

Invitation to membership events

How do I get invited to member events?

All Fjord Club members who have consented to receive newsletters will receive an invitation to our events..

Membership Cards

I receive membership cards when I join in Fjord Club?

Only Fjord Club Premium and Fjord Club Ambassador members receive membership cards. Are you enrolled as Fjord Club Member you will receive a welcome email with information about your membership number. 

How long does it take to receive my membership card?

It may take up to 14 days after payment until you receive your membership card. You will meanwhile receive an email with your temporary Premium membership card.

Member offers on selected trips

I want to receive member offer on selected trips. How do I sign up for this?

Member offers can be found on fjordline.com and are sent to you by newsletters. Premium members get access to exclusive Fjord Club Premium offers. To gain access to these offers you need to register a premium membership.

Bring one companion at member discount

I want to bring a guest at member, is it possible?

All Premium members have access to bring along a companion at member discount. This is obtained by booking as logging in to My Fjord Club on fjordline.com.

Discount on breakfast lunch and dinner buffet

How much will my rebate on buffet on board be?

All Fjord Club Premium members receive 10% discount on breakfast, lunch and dinner buffet on board. Discount on breakfast, lunch and dinner buffet apply for Fjord Club Premium members and one companion.

No administration fee by telephone booking with Fjord Line

How do I avoid paying administration fee when booking by phone?

Fjord Club Premium members will not be charged administrative fee when booking trips by phone. 

Free upgrading cabins / seats by availability on the day of departure

How will I as a member be upgraded to a better cabin and seating on departure day?

Upgrade applies to Ambassador members, subject to availability.

 

 

Can I still pay cash with Norwegian kroner or euro?

Agents

Fjord Line has set up a separate webpage for our travel agencies. Here are some of the things you can do on this webpage:

  • Check prices
  • Book travel
  • Refer to Fjord Line's Terms and Conditions of Travel
  • See the Sailing schedule
  • See latest offers from Fjord Line
  • Get practical information about trips

Agents can log on this page http://fjordline.com/agenter

If you are not already registered as an agent with Fjord Line, have not received a username and password or have other questions, please contact us at agentbooking@fjordline.no or call +47 815 33 500.