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The security of our guest and employees is our highest priority at all times. To prevent any spread of the coronavirus on board our ships or at our harbors and terminals, we encourage all our passengers to follow given health advice.   

Who can travel

Due to the extraordinary situation regarding the Corona virus the national authorities have made restrictions on to who can cross the border between Norway and Denmark.

 Both countries have closed its borders for all nationals, except their own. Exceptions can be made for those who can document a special reason to gain entry.

 We therefor strongly encourage all travelers to read and understand the restrictions that have been set by each nation before purchasing a ticket. Fjord Line will not refund money tickets for travelers that are denied entry.

 You can read about the restrictions here: regjering.no and coronasmitte.dk

There are no restrictions on freight and normal conditions apply. You can find the information here: regjering.no

Free rebooking

Anyone who has booked a journey that cannot be carried out due to a canceled departure, as a general rule, is entitled to a rebook their trip or get a refund. We are continuously sending out a value voucher for the price of the booked trip.

However, due to extraordinary work pressure on customer service, the case processing time is very length at the moment.

Check out our updated travel and purchase conditions.

Read our Customer service FAQ related to the Covid-19 situation

Extraordinary sailing schedule

 Due to the current extraordinary situation concerning the corona virus ( COVID-19), we have adjusted our scheduled sailing plans.

 We have opened a new extraordinary route between Kristiansand and Hirtshals with a port call in Stavanger, departing twice a week.

 Departure from Hirtshals to Stavanger, Tuesdays and Saturdays – Departure from Stavanger to Hirtshals, Wednesdays and Sundays

All departures from Sandefjord to Strömstad is cancelled.

Read here for our extraordinary sailing schedule

Face mask

From 22nd of August the Danish authorities have decided that all passengers from 12 years and above, shall use face mask while using public transportation. This implies also for ferries that travels through danish ports and ports outside, including Norway. Fjord Line is therefor under this regulation, as we operate through danish waters and have a terminal in Denmark.

We encourage our passengers to wear your face mask during the whole journey, in situations and on places where there are crowded.

More information on wearing a face mask when travelling with Fjord Line can be found here.

Measures on board:

  • Due to restrictions from national authorities, we are closing our buffet restaurant on all ships.
  • Information posters presenting hygienic measures to prevent the spread of the virus are placed at all reception desks. 
  • Antibacterial dispensers have been placed in public areas throughout our vessels to ensure good hand hygiene.  
  • We have increased the frequency of preventative cleaning of «Hand Contact Point Hotspots», such as door handles, touch pads for dispensers etc.     
  • If we suspect infection on board, our vessels follow advice given by health authorities. You can read more  here.

Help prevent infection:

  • A paper tissue over your nose protects others when you cough or sneeze. Throw the tissue away immediately. Then wash your hands.
  • Use a flexed elbow when you cough or sneeze and do not have a tissue handy.
  • Wash your hands thoroughly and often, particularly when around other people.
  • Hand disinfection with alcohol-based products is a good alternative when you are unable to wash your hands, for example when you are travelling.

Opportunity of free covid-19 test

Information for passengers arriving with Fjordline, regarding the opportunity of a free covid-19 test upon arrival in Langesund. Read more here.

Find updated information:

Koronavirus in Norway (FHI)

Coronavirus in Denmark (SST)

Coronavirus in Sweden (FHO)

Coronavirus: World Health organization (WHO).