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Our joint responsibility

We are continuously reminded that the fight against the coronavirus is one massive volunteer effort. Although ‘voluntary’ by definition, this effort requires a joint commitment and that is a commitment we are more than willing to support. In order to achieve our common goal, you need to be sure that we are doing our part and we need to be sure that you, our guest, are doing yours.

At the dock

At the dock
We stay inside our vehicle at the dock.

Clean hands
We wash our hands often and thoroughly.

Maintain a distance
We respect the distance rules and follow all signs and instructions.

On board/check-in
Show consideration

When we cough or sneeze,
we do so into a handkerchief/tissue or into our elbow.

Disinfectant available
We use disinfectant as an alternative to soap and water. It is always available on board our ships.

Touch as little as possible
We do not touch items, for example, that we do not plan to purchase.

Payment
It is preferable to pay by card, both on board and at the terminal.

Plenty of space and fresh air

The ferries have an advantage when it comes to preventing the spread of infection, namely that we have plenty of space at our disposal and access to a sea of fresh air.

Literally. We have introduced various measures on board that you will notice, but that should not cause any discomfort or inconvenience. Traveling with us should always be a pleasant experience.

On-board measures

  • Additional focus on cleaning and a team dedicated to continuously washing all areas.
  • Limited number of passengers to ensure that distance requirements are observed.
  • Frequent disinfection of all surfaces.
  • Adapted food service.
  • A sufficient number of clearly marked sanitizing stations for hand hygiene.
  • Protective glass screens where needed, such as in shops, at check-in, in the reception area, etc.
  • Clear signage, instructions and reminders regarding the rules that apply at any given time.
  • Additional staff for instructions and assistance to ensure the safe behaviour of travellers.
  • Accommodation limits in restaurants, bars and shops.
  • Possibility to order a day cabin to provide a retreat from public areas.
  • Dedicated COVID-19 guards on board to monitor infection control practices.
  • Staff will wear face masks when in close contact with passengers

NOTE: On suspicion of infection, the crew has established detailed routines in accordance with the requirements of the health authorities.

Everyone must do their part

To succeed in our fight against the coronavirus, it is important that everyone does his or her part. We have the main responsibility on board, but cannot succeed without your participation and help.

Our responsibilities

  • Ensure that the crew has the necessary knowledge about infection control.
  • Monitor strict compliance with the relevant regulations and guidelines at all times.
  • Guarantee that disinfectants are always available.
  • Make sure that you, our passenger, has the information you need for the duration of your journey.
  • Keep the ship clean and disinfect all exposed surfaces.
  • Wear face masks when in close contact with passengers.

Your responsibilities

  • Allow sufficient time to board to prevent queues and stressful situations that result in a disregard for infection control measures.
  • Check whether you have any symptoms of infection before you board the ship.
  • Follow all infection control rules and guidelines.
  • Wear face masks (Face coverings is optional, but still encouraged)

If we suspect infection

In the event of suspicion that guests or staff onboard our vessels could be infected by the corona virus ( COVID- 19), we have implemented the following routines

  • The individual in question is to be led to a secluded area of the ship. The ships designated health team will conduct this wearing suitable protective gear.
  • The designated health team will conduct a preliminary conversation with the individual to assess the situation and map out the individual’s movements onboard and who they may have been in contact with.
  • No treatment is to be given except administration of antipyretics.
  • The individual is to be escorted off the ship at the nearest port and brought to a designated quarantine room at the terminals where this is offered, awaiting medical transport. In ports where quarantine rooms are not available the individual is to be escorted directly to the designated medical transport.
  • All of the above to be coordinated with the local health authorities at the port of arrival.
  • The ship then initiates its internal procedures for cleaning and disinfection of the areas that the individual has been in contact or stayed in.

    Cruise lines

    In early August, the Norwegian government decided to temporarily tighten the rules for cruise traffic in order to limit the spread of COVID-19. This means that ships with more than a 100 passengers on board, will not be allowed landfall in Norwegian ports. However, we would like to clarify that this does NOT apply to passengers on board Fjord Line ships, Fjord Line is NOT part of the Cruise Line Sector, but part of the Ferry and Transport Sector.

    Face masks on board

    On board staff will wear face masks when in close contact with passengers. Passengers are not imposed to wear face coverings, but we still encourage the use of face masks when several passengers are gathered. We have face masks for sale both at the check-in and on board at the reception.