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FAQ

MS Stavangerfjord and MS Bergensfjord
There is an ATM near reception. Credit cards are accepted as payment on board.

HSC Fjord Cat
No ATM but credit cards are accepted as payment on board.

MS Oslofjord
No ATM but credit cards are accepted as payment on board.

Please note that Dankort without VISA, American Express and Diners are not accepted on any of our ships.

Yes, the car deck is locked during the crossing. You must take everything you need from your vehicle before departure. The car deck is unlocked upon arrival at every port.

Mobile phone coverage on board ship is provided by the international GSM operator Telenor Maritime. When you make a call using the ship’s network, it is transmitted to shore via a satellite that hovers 35,800 km above the earth! As this is a satellite-based service, there may be some interference. If this happens, trying calling back a few minutes later.

The mobile network will be available once the vessel is under way and provides coverage in many areas of the ship. When your mobile phone displays “Telenor Maritime” or “901 12”, you are connected to the Telenor Maritime network*. If the ship is sailing close to land, you may also be able to connect to a land-based mobile network. Between Sandefjord and Strömstad, there is mostly land-based coverage throughout.

*Note that costs incurred are registered as satellite telephony. The actual cost will depend on your telephone service provider.

Yes, there are accessible toilets on all our ships.

Smoking is permitted in designated outdoor areas on our ships. Please check with the crew for details.

Yes, you can pay for WiFi on board all our ships.

MS Stavangerfjord and MS Bergensfjord
WiFi is available on decks 7-10 (including in the cabins).

MS Oslofjord
WiFi is available on decks 3-5.

HSC Fjord Cat
WiFi is available on decks 2 and 3.

The WiFi on board our ships is dependent on satellite and radio communication. The speed and stability of the service will vary depending on the location of the ship and local cover. There may be breaks in the service. Access to WiFi may be purchased in advance when you book or by logging on to the service on board and paying for the desired number of hours by credit card. On HSC Fjord Cat, access to WiFi may only be purchased on board.

It is only intended for “standard” Web surfing (news, e-mails, social media). It is not suitable for other services that require high broadband width or stable communication.

There are storage lockers on MS Stavangerfjord, MS Bergensfjord and MS Oslofjord (54 cm deep, 35 cm wide and 55 cm high).

On HSC Fjord Cat, passengers without a vehicle can store their luggage at the stern of the ship or under their seats.

MS Stavangerfjord and MS Bergensfjord have a limited number of coin-operated refrigerator and freezer on deck 6. The refrigerators can take 50 litres and the freezer 40 litres.

There are no refrigerators or freezers available to passengers on the other ships.

For safety reasons, passengers with electric cars, motorhomes, caravans, etc. are not allowed connect to external power sources on the car deck. The above does not apply to trucks with authorised equipment.