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Frequently asked questions

On My Page, you can view and modify your trips, as well as your Fjord Club profile. This means that you get an overview of upcoming journeys. You can update personal data, the reg. no. of vehicles, reorder meals, upgrade cabins and additional products. If you want to change your travel date or add more passengers, you must contact customer service.

You can easily register on My Page on this page. After you have created an account on My Page, you have the option to join Fjord Club, if you wish.

To ensure all your trips are visible on My Page, it’s essential that the email address used when signing up matches the one used for booking your trips. So check that you are using the same email.

If you have problems logging in to My Page, you can try the following tips:

  • Make sure you use the same email address you registered your user with.
  • Make sure you use the login method you registered your user with (maybe you signed up using your Google or Facebook account?).
  • If you have forgotten your password, it can be reset by clicking on “Forgot password” in the login window.

If you still have problems, contact customer service. We are happy to help you.

If you have forgotten your password, it can be reset by clicking on “Forgot password” in the login window. Remember to check your junk mail.

A common reason for an account being locked is multiple failed login attempts. If this happens, we recommend checking your email, including the spam folder. If your account has been locked, you should automatically receive an email from us to verify your account again.

An e-mail address corresponds to a username and cannot be changed on My Page. If you have received a new e-mail address, you must register again.
Customer service is happy to help transfer earned points from an old to a new profile if necessary.

You can close your My Page account at any time by contacting customer service.